Our Performance Leader Guarantee is our promise to consistently deliver the finest services to you, our client.
Cherry Logistics wants you to be confident that you are working with the performance leader in the facilities maintenance industry. That’s why in addition to our exceptional service, we offer you our facilities maintenance Performance Leader Guarantee – our 6-point guarantee of service quality in both responsiveness and accountability. Simply stated, when you work with Cherry Logistics on a facilities maintenance project, we promise that:
- You will be served by experts with years of experience on both sides of the facilities maintenance process.
- We will minimize your risk by limiting and managing your liability in the areas of facilities maintenance we manage for you.
- We will protect your brand through consistent, high-quality maintenance.
- You will be able to reach us 24/7 with any issues or concerns.
- You will always speak to an Operations Specialist who will handle any issue from start to finish.
- As the Performance Leader, our service standards are the highest in the industry.
If you have taken the time to review Cherry Logistics’s team in our Meet the Experts section, you’ve seen the level of experience we can provide you. Each member of our team has years of experience in their field on both sides of the desk. Our experts are proficient in landscaping, transportation, lighting and snow removal and interior facilities maintenance. Working with Cherry Logistics guarantees you access to the most skilled facilities maintenance professionals on the market.
We also guarantee to minimize your risk and liability. Our goal is to mitigate and minimize risks to your business with our in-house risk management program.
Another key aspect of performance leadership is remaining available to clients all day, every day. That’s why Cherry Logistics manages and operates a 24/7 contact center with Service Delivery Specialists who will be able to handle your problem whenever it occurs. We know that problems don’t arise on a schedule, so we keep our staff available to you whenever you need them. If you call in with an emergency at 3 a.m. on a Sunday, we guarantee that a Cherry Logistics professional will be there to assist you.
Every member of our team keeps this guarantee on hand and takes it to heart. We dedicate ourselves to meeting every standard that is set for our team with consistency and proficiency. Adhering to the values outlined in this guarantee helps us deliver on our promise to you.